Customer Service

We want to make the return process as easy as possible for you! To get started, visit our Return Policy page for step-by-step instructions.

If you still need assistance after reviewing our policy, our team will be happy to help. Simply email your order number and question to [email protected], and we’ll guide you through the next steps.

We know how exciting it is to receive your order! You can check your order status anytime by visiting the Order Status Page. If you have an account set up with us, you can also log into your account for order history and status information.

If you need further assistance, please email us at [email protected] with your order number and shipping address so we can investigate and help resolve the issue as quickly as possible.

We know how important it is to track your charges. When you place an order, we pre-authorize your card to confirm funds, but this is not the actual charge. Debit cards may show it as a charge but this should only be temporary as those funds are typically made unavailable by your financial institution.

Once your order ships, we officially charge your card, and the pre-authorization should disappear, leaving only the final charge. For multi-part orders, you’ll be charged as each shipment goes out—don’t worry, shipping is only charged once on the first shipment.

For any charge-related questions, email us at [email protected] with your order number and we’ll be happy to assist you!

We want to ensure your order reaches you smoothly! You can track your order right on our site!

• You can track your order anytime by visiting the Order Status page. If you have an account set up with us, you can also log into your account for order history and status information.
• We also send shipping confirmation emails that have your tracking information. Check your email for this message. You may need to look in your spam folder if you do not see it.

If you need further assistance, please email us [email protected] with your order number and shipping address so we can investigate and help resolve the issue as quickly as possible.

We want to make this right for you as quickly as possible! To request a refund or a replacement, please email us at [email protected] with the following details:

• Your order number
• The model and serial number of your appliance/product the part goes to
• Your preferred resolution (refund or replacement)

In some cases, we may ask for photos of the damaged part to help speed up the process. If the damaged part needs to be returned, our customer service team will guide you through the next steps.

We appreciate your patience and look forward to resolving this for you!

We’re sorry for the mix-up and want to make things right! To request a refund or replacement, please email us at [email protected] with the following details:

• Your order number
• The model and serial number of your appliance/product
• Your preferred resolution (refund or replacement)
• Details about the issue (what part you received vs. what you ordered)

To speed up the process, here are some helpful details you can provide:

• If you received a completely different item (Example: You ordered a belt but received a motor), please share the part number of what you received so we can determine the next steps.
• If the part number matches but doesn’t fit (Example: You ordered belt #1234, received belt #1234, but it’s too short), let us know the measurements of both the old and new part, along with your appliance’s model and serial number. This helps us confirm whether the correct part was ordered and the next steps to take.

Our customer service team will review your request and provide instructions on how to proceed. We appreciate your patience and look forward to resolving this for you!

We understand how important it is to receive your refund quickly! You can check the status of your refund right on our site!

• Log into your account for status information.
• If you placed your order as a guest, please email [email protected] with your order number and we will be happy to assist you!

Refund timelines:

• Processed returns typically take 2-5 business days to show up on your original payment method.
• If you don’t see your refund, please check your return tracking to confirm delivery to our Canton, Michigan warehouse.
• If your return has been received but it’s been more than 5 business days without a refund, please email us at [email protected] with your order number and return tracking number. We’ll be happy to review and assist.