How do I initiate a return?
We want to make the return process as easy as possible for you! To get started, visit our Return Policy page for step-by-step instructions.
If you still need assistance after reviewing our policy, our team will be happy to help. Simply email your order number and question to [email protected], and we’ll guide you through the next steps.
Where is my order?
We know how exciting it is to receive your order! You can check your order status anytime by visiting the Order Status Page. If you have an account set up with us, you can also log into your account for order history and status information.
If you need further assistance, please email us at [email protected] with your order number and shipping address so we can investigate and help resolve the issue as quickly as possible.
Why does it look like I was charged twice?
We know how important it is to track your charges. When you place an order, we pre-authorize your card to confirm funds, but this is not the actual charge. Debit cards may show it as a charge but this should only be temporary as those funds are typically made unavailable by your financial institution.
Once your order ships, we officially charge your card, and the pre-authorization should disappear, leaving only the final charge. For multi-part orders, you’ll be charged as each shipment goes out—don’t worry, shipping is only charged once on the first shipment.
For any charge-related questions, email us at [email protected] with your order number and we’ll be happy to assist you!
I haven’t received my order, but it shows it shipped. Where is it?
We want to ensure your order reaches you smoothly! You can track your order right on our site!
If you need further assistance, please email us [email protected] with your order number and shipping address so we can investigate and help resolve the issue as quickly as possible.
What should I do if an item arrived damaged?
We want to make this right for you as quickly as possible! To request a refund or a replacement, please email us at [email protected] with the following details:
In some cases, we may ask for photos of the damaged part to help speed up the process. If the damaged part needs to be returned, our customer service team will guide you through the next steps.
We appreciate your patience and look forward to resolving this for you!
I was sent the wrong part. How can I get a refund or a replacement?
We’re sorry for the mix-up and want to make things right! To request a refund or replacement, please email us at [email protected] with the following details:
To speed up the process, here are some helpful details you can provide:
Our customer service team will review your request and provide instructions on how to proceed. We appreciate your patience and look forward to resolving this for you!
Where is my refund?
We understand how important it is to receive your refund quickly! You can check the status of your refund right on our site!
Refund timelines:
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Call us 844-200-5438
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